Terms and Conditions

Last Updated: [Insert Date]

Welcome to Brooliks Shop! These Terms and Conditions govern your use of our website www.brooliksshop.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Our Customers

Brooliks Shop serves active individuals worldwide (excluding certain Asian countries and remote locations) who seek high-performance footwear for various activities including:

  • Casual wear
  • Hiking and trail running
  • Running and walking
  • Soccer
  • Children’s activities
  • Summer footwear (sandals)

2. Website Use

User Responsibilities

When using our website, you agree to:

  • Provide accurate and current information when creating an account or making purchases
  • Not use our site for any unlawful purpose
  • Not attempt to gain unauthorized access to our systems
  • Not interfere with the proper working of our website

Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of Brooliks Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

3. Products and Services

Product Descriptions

We strive to accurately describe our performance footwear products. However, slight variations in color or design may occur. Product images may differ slightly from actual items due to screen settings.

Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Sandals with broken hygiene seals
  • Customized or special order items
  • Items showing signs of wear or use
  • Products purchased from third-party sellers

4. Orders and Payments

Order Process

When you place an order:

  1. You’ll receive an order confirmation email
  2. We process orders within 1-2 business days (excluding weekends/holidays)
  3. You’ll receive shipping confirmation with tracking information

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

Pricing

All prices are in US dollars. We reserve the right to adjust prices at any time, but this will not affect orders already placed.

5. Shipping Policy

Shipping Options

Method Cost Carrier Delivery Time Tracking
Standard Shipping $12.95 DHL or FedEx 10-15 business days after shipment Full tracking
Free Shipping Free (orders over $50) EMS 15-25 business days after shipment Basic tracking

Shipping Restrictions

We currently cannot ship to certain Asian countries and remote locations. Delivery times may vary due to customs processing in your country.

6. Returns and Refunds

Return Eligibility

To qualify for a return or exchange:

  • Request must be made within 15 days of delivery
  • Items must be unworn, unwashed, and in original condition
  • Original packaging with all tags must be included
  • Original receipt or proof of purchase required

Return Process

  1. Submit Your Request: Email [email protected] within 15 days with:
    • Subject: Return/Exchange Request – Order #[Your Order Number]
    • Product name and size
    • Reason for return/exchange
    • Your preferred resolution
  2. Wait for Approval: We’ll respond within 1-2 business days with return instructions if approved
  3. Ship Your Return: Send to: 2169 Broadcast Drive, ALBUQUERQUE, US 87101 using a trackable method

Note: You are responsible for return shipping costs unless the return is due to our error. We cannot be responsible for items lost or damaged in return transit.

Refund Process

Once we receive your return:

  • Inspection: 3-5 business days
  • Refund issued immediately after approval
  • Bank processing: 5-10 business days to appear in your account

Refunds will be issued to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a free return and replacement

7. Liability Limitations

Brooliks Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays in delivery beyond our control (customs, weather, etc.)
  • Incorrect use of our products
  • Products purchased from unauthorized sellers

Our total liability for any claim related to our products or website shall not exceed the purchase price of the product in question.

8. Privacy and Data Protection

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.

9. Changes to These Terms

We may update these Terms and Conditions periodically. The updated version will be posted on our website with a new “Last Updated” date. Continued use of our site after changes constitutes acceptance of the new terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of New Mexico, USA. Any disputes shall be resolved in the courts of Albuquerque, New Mexico.

11. Contact Us

For questions about these Terms and Conditions, please contact us at:

Brooliks Shop
2169 Broadcast Drive
ALBUQUERQUE, US 87101
Email: [email protected]