Returns & Exchanges Policy

At Brooliks Shop, we stand behind our high-performance footwear and want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Key Points at a Glance

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, in original packaging with tags attached
  • Process Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method
  • Exceptions: Customized or special order items may not be returnable

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In its original condition (unworn, unwashed, with no signs of use)
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Note: For hygiene reasons, we cannot accept returns on certain items like sandals if the hygiene seal has been broken.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Brooliks Shop Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Product Name: [Product Name] – Size: [Size] – Reason for Return/Exchange: [Brief Reason] – Preferred Resolution: [Refund/Exchange for Size/Exchange for Different Product] Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Return address (2169 Broadcast Drive, ALBUQUERQUE, US 87101)

Step 3: Ship Your Return

Once approved:

  1. Pack the item securely in its original packaging
  2. Include all original tags and accessories
  3. Print and include the return authorization form we provide
  4. Ship using a trackable method (we recommend DHL or FedEx)

Important Shipping Notes

  • You are responsible for return shipping costs unless the return is due to our error
  • We cannot be responsible for items lost or damaged in return transit
  • For exchanges, we’ll ship your new item once we receive and process your return

Refund Process

Timeline

Once we receive your return:

  • Processing: 3-5 business days to inspect the returned item
  • Refund Issuance: Immediately after approval
  • Bank Processing: 5-10 business days to appear in your account (varies by financial institution)

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB)
  • PayPal

If your original payment method is no longer available, please contact us for alternative arrangements.

Exchange Process

For size exchanges or different product exchanges:

  1. Follow the standard return process above
  2. In your initial email, specify the replacement item/size you want
  3. We’ll ship your new item once we receive and process your return
  4. If the new item costs more, you’ll need to pay the difference
  5. If it costs less, we’ll refund the difference

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Items that show signs of wear or use
  • Products with broken hygiene seals (particularly sandals)
  • Customized or special order items
  • Items purchased from third-party sellers

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage/defect
  3. We’ll arrange for a free return and replacement

International Returns

For customers outside the U.S.:

  • You are responsible for any customs duties or taxes on returned items
  • Mark the package as “Returned Goods” to avoid additional charges
  • Original shipping costs are non-refundable

Questions?

Our customer service team is happy to help with any questions about our returns and exchanges policy. Contact us at:

Email: [email protected]
Address: 2169 Broadcast Drive, ALBUQUERQUE, US 87101

Last Updated: [Insert Date]