Frequently Asked Questions

Welcome to Brooliks Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our customer care team is always ready to help at [email protected].

About Our Products

What types of shoes does Brooliks Shop specialize in?
We specialize in performance-driven footwear for active lifestyles, including:
  • Running shoes (for various terrains and running styles)
  • Hiking boots (designed for wilderness adventures)
  • Trail shoes (for off-road enthusiasts)
  • Walking shoes (comfort-focused for daily wear)
  • Casual footwear (stylish yet functional)
  • Sandals (for warm-weather activities)
  • Soccer cleats (for athletes)
  • Kid’s shoes (durable options for active children)
How do I choose the right shoe for my activity?
Each shoe in our collection serves a specific purpose. Consider:
  • Activity type: Running shoes differ from hiking boots in support and traction
  • Terrain: Trail shoes have more aggressive treads than road running shoes
  • Fit: We recommend measuring your feet and consulting our sizing charts
  • Season: Some shoes are designed with breathability for summer or insulation for winter
Are Brooliks shoes suitable for professional athletes?
While many of our shoes are designed with performance features that appeal to serious athletes, we cater to all levels of activity from casual walkers to competitive runners. Our soccer cleats and technical running shoes are particularly popular with amateur and semi-professional athletes.

Ordering & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save your shipping information, and view order history.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password. If you don’t see the email, check your spam folder.

Shipping & Delivery

Important: We ship worldwide except to some remote areas in Asia. All orders are processed within 1-2 business days after confirmation.
What shipping options are available?
We offer two shipping methods:
  1. Standard Shipping ($12.95 worldwide):
    • Delivered via DHL or FedEx
    • 10-15 business days after dispatch
    • Includes tracking
  2. Free Shipping:
    • Available on orders over $50
    • Delivered via EMS postal service
    • 15-25 business days after dispatch
How can I track my order?
For Standard Shipping orders, you’ll receive a tracking number via email when your package leaves our warehouse. You can use this to follow your delivery in real-time. Free Shipping via EMS may have limited tracking capabilities depending on your location.
Why don’t you ship to some areas in Asia?
Due to logistical challenges and customs restrictions in certain remote areas, we’re unable to guarantee reliable delivery to all locations. We’re continually working to expand our shipping network.

Returns & Exchanges

What is your return policy?
We stand behind every pair we sell. If your shoes don’t fit or meet your expectations:
  • You have 15 days from delivery to initiate a return
  • Items must be in new, unworn condition with original packaging
  • Contact our customer care at [email protected] to begin the process
How long do refunds take?
Once we receive your returned item and verify its condition, refunds are processed within 5-7 business days. The time it takes for the credit to appear in your account depends on your bank or payment provider.
Do you offer exchanges?
Currently, we process returns for refunds only. To get a different size or style, please place a new order after receiving your refund.

Additional Questions

How do I care for my Brooliks shoes?
Care instructions vary by material:
  • Leather: Use appropriate leather cleaner and conditioner
  • Mesh/Synthetic: Hand wash with mild soap and air dry
  • All shoes: Remove insoles to dry separately when wet
Avoid machine washing unless specified for that particular model.
Are your shoes waterproof?
Some of our hiking boots and trail shoes feature waterproof membranes (clearly marked in product descriptions). Most running and casual shoes are water-resistant but not fully waterproof.
Where is Brooliks Shop located?
Our headquarters and warehouse are located at:
2169 Broadcast Drive, Albuquerque, US 87101
Though we’re based in the U.S., we ship globally to serve our international community of active individuals and families.
Still have questions? Our customer care team is happy to help! Email us at [email protected] and we’ll respond within 24 hours on business days.